Sent an email by Virgin Media inviting to recontract as existing contract ends soon. However link in the email to offers does not work (Opps couldn’t find etc) and when I sign into my account via the app or online I get the same error when trying to ...
Hi, I've joined VM as new customer in mid-January 2024 with a 18 months contract package.I'm surprised and disappointed to receive an email notice today from April my bill will get an increase- just 2 months after joining the contract (??)According t...
I’m having an absolute nightmare with moving house! I informed Virgin on the 23rd February re my move on the 15th March.they have left me with no services whatsoever, I have to call every day, they don’t call back as promised, and it is all getting v...
My VM broadband contract finished in early July and my monthly bill was due to increase substantially. So I took out a new VM contract at a significant reduction which included a landline and O2 Sim card.I noticed my bills hadn't reduced and when I o...
Hello I have had two failed engineer visits and I am being fobbed off about automatic compensation. I have no service for 7 days and told im only entitled to £10 . I believe this does not fit what is advertised and I am being ignored about trying to ...
I had a Live Chat conversation in September 2022 with a VM agent that I wish to retrieve. Essentially, they had promised certain conditions would be upheld and unfortunately, this is proving to be untrue.Could I get some help with this?M
Really bad customer service have here 4 hours but no solution really bad
HelloMy cancellation is scheduled for 7th April but the move date has changed, can you please help shift the cancellation date to 28th April?Thanks!
I recently moved home and had to transfer my broadband over to my new home. As a result I’m due a credit payment from VM, as a cheque via post. I was told this should have arrived a while ago but I haven’t received anything. I suspect this may have b...
Hi, after 18 months of having a intermittent internet connection and still on going I received a email saying my bill is over due.They say they have email me and yet received no response, yes they have emailed me and I have made contact them many tim...
