Pinned DiscussionsVirgin Media O2 ID Queries Good Morning Everyone, Just to advise, everyone should be able to access their VM account or go through the single sign-on registration process [if they have been presented with that page], as acce...
Recent DiscussionsChanging from stream to 360 box. I've had stream for a week as a brand new customer. My partner really can't stand it with the adverts and the lack of recording planner as we've had sky for years. Is it possible to change to the rec...Dodgy lack of complaint registration? Recommendation: escalate to Ombudsman I tried to raise a complaint in September and didn't receive any acknowledgement and no way of tracking the complaint. They also didn't email me my live chat transcripts. I just tried to raise anoth...Contract Renewal Not Showing Hi, I renewed through My Account on 7th October with the same package but increased broadband speed. I received two confirmation emails but my account still doesn't show any renewal and my broadband ...Contract renewal not showing online order numer received Hi, I took out an early renewal offer via the website for a new 24 month contract on Friday 10th October. I got emailed the two pre-contract documents and accepted. I then got an email with an order...Equipment return issue Hi, I left VM on 23 September, and returned my broadband router (an Arris Hub 3) using the pre-paid Yodel packaging supplied by VM on 4 October. The Yodel tracking confirms that it was delivered to ...Renewal of contract Our contract was due for renewal, but the new price is far too expensive, we are now due to leave in a couple of days. Previously we have always received a better deal but it would appear not to be t...Locked out of VMO2 accounts Over three weeks ago I answered a call from O2 offering a discount and free gift. Although a generous offer, it seemed a bit suspicious and I reported it at my local O2 shop. They made contact with t...How do I leave Virgin Media please? I am sitting in my bedroom quite far away from my NEW wifi router absolutely in awe of the lightening speeds I am now getting from mobile wifi with a SIM from a cheaper provider than even the essenti...SolvedVM O2 App- Still Unable to Register Here is a simple question. How do I register for the new Virgin Media O2 app if I am no longer able to access the email address that I used with the old Virgin app? (Because of this, I am unable ...Netflix? Hi, So my install took place on the 7th October but I don't see anywhere it says I can set up the free Netflix perk? My order was already in to join when it was announced for all new/returning cu...
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