on 15-01-2022 17:38
Had to choose French translation of Veryfrustrated as my user name as the English is perhaps unsurprisingly already taken!
I sent a cancellation letter using Royal Mail's 1st class signed for service to Virgin Media Sales Operations Support, Diamond Plaza, Daleside Road, Nottingham, Nottinghamshire NG2 3GG. This is the address for written cancellations stated in the latest Terms & Conditions on the Virgin Media website.
I check with Royal Mail's track & trace facility. Royal Mail's reply is Sorry, we were unable to deliver this item at 15-01-2022 as the recipient is no longer at that address. We're returning the item to the sender.
Please would someone "in the know" explain.
Answered! Go to Answer
on 17-01-2022 09:25
Hi @TresFrustre,
Thank you for bringing this matter to our attention and apologies for any inconvenience caused.
I just wanted to confirm we have now updated our website to reflect the correct address, which is:
Virgin Media
Sunderland
SR43 4AA
All of our contact information can be found here: https://virg.in/VMcontact
Kind regards,
Michael_JK
Community Moderator
The do's and don'ts. Keep the community welcoming for all. Follow the house rules
on 15-01-2022 19:55
15-01-2022 20:57 - edited 15-01-2022 21:12
Full marks for your detective work in tracking down the newspaper article. Suggest you report your experience here
https://ofcomforms.secure.force.com/formentry/SitesFormCCTMonitoring
on how difficult it is to leave VM.
A company still using an address which has all but closed and not having reliable processes for dealing with any mail sent there sounds like something from an edition of Watchdog's 'Rouge Traders'!
15-01-2022 23:33 - edited 15-01-2022 23:41
@goslow wrote:<snip> A company still using an address which has all but closed and not having reliable processes for dealing with any mail sent there sounds like something from an edition of Watchdog's 'Rouge Traders'!
And I'm going to claim my ‘Rogue Traders’ typo was deliberate and in keeping with the OP's French language theme!! 😊 (Kindly highlighted by the OP via PM!)
on 16-01-2022 08:31
Hi there @TresFrustre
Thank you so much for your post and I am so sorry to hear that this has happened!
I'd be happy to take a look into the account with you and see what we can arrange, just to make sure everything is cancelled for you.
I'll send you a PM now so we can do so, please keep an eye out for the purple envelope in the top right corner of your screen alerting you to a new message.
Merci beaucoup
on 16-01-2022 08:57
Actually I sent my cancellation letter to this address in yesterdays post as well. I know I'm not French but could you send me a help full message/link as well? Si'lVous Plaits?
on 16-01-2022 09:42
Thank you so much for connecting with me via the PM and I'm so glad that this disconnection has been booked and scheduled though we are so sorry to see you go!
If you need any further assistance then please don't hesitate to reach out via the forums and we will do all we can to assist!
Thank you again.
on 16-01-2022 10:15
Despite some initial misgivings in private messaging a VM representative on here, Ash has looked into my situation and speedily answered my queries. Ash's writing "style" comes across as naturally friendly. I like to give credit where credit's due. To receive such assurances on a Sunday morning is a credit to VM. Now just have to wait and see if my transfer goes smoothly.
on 16-01-2022 11:23
Excellent news. I read somewhere yesterday, perhaps on this forum that change is a coming.
. As you all know It's easy-ish to switch suppliers if your on open reach network, you just pick your new supplier and they pretty much take care of the switch for you. Not so easy on Virgin. They have an unfair advantage where the customer has to phone them up to cancel and organize dates. So what? Well if you don't actually pick up the phone and your customers "give up" that's a pretty nifty way if retaining customers and certainly gives you an advantage over other suppliers who have to make the process as easy as possible.
Anyways I read Ofcom are intoducing a one click switching system which will now include the likes of VM makIng switching easier. I hope this is true.
on 16-01-2022 11:50