I arranged for all Virgin Media services (phone, broadband & TV) to be disconnected on 20th February 2022. As of 1:15 pm on 21st February all services are still running.  Please would a member of the VM Forum Team look into this. Lee_R of the team ki...

An observation from my limited time since joining this forum, is that the official Virgin Media Forum Team resolve many issues in private message exhanges. Threads end with a post from the The Forum Team member thanking the complainant for raising th...

I severely criticised Virgin Media’s advanced billing on cancellation policy on another thread. One of the Forum Team gave a reason why it is done that way (customers changing their mind). I accept this explanation as reasonable.My situation is that ...

I want to cancel my direct debit and move to an alternative payment method.1). What is the correct procedure for so doing? 2). What are the alternative payment methods?3). I understand there may be a charge for not paying by D/D. Does the charge vary...

In a thread I started a poster raised the point that new OFCOM switching arrangements will make it easier to switch from Virgin Media's broadband than maybe it is now. I agreed that this would be a good thing as it seems VM have a competitive advanta...