Still receiving paper bills

[Johnny65]

No matter who replies and no matter that they said they have fixed it and ticked the right box ( SABRINA) I am STILL RECEIVING PAPER BILLS!. I would have thought this was impossible but no Virgin continues to surprise with its slight but annoying incompetence. Is there anybody WHO actually knows something and can penetrate to the heart of the matter?

C'mon experts really! This matter has been going on months!

[Johnny65]

I AM STILL RECEIVING  PAPER BILLS. GOT MY LATEST ONE TODAY!!!!!!!!  WILL THIS NEVER STOP?  ARE YOU SURE I'M NOT PAYING FOR THIS?   IT STILL SAYS  GO TO e billing AND SAVE £21 A YEAR!!!!!

[alexcarey]

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@Johnny65sherman oaks wrote:

No matter who replies and no matter that they said they have fixed it and ticked the right box ( SABRINA) I am STILL RECEIVING PAPER BILLS!. I would have thought this was impossible but no Virgin continues to surprise with its slight but annoying incompetence. Is there anybody WHO actually knows something and can penetrate to the heart of the matter?

C'mon experts really! This matter has been going on months!

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You're experiencing ongoing issues with Virgin despite their assurances. If you're still receiving paper bills, try the following:

1. Verify Settings: Double-check your account settings to ensure the paper billing option is indeed turned off.
2. Escalate the Issue: Contact Virgin’s customer service again, request to escalate the issue to a higher level, and ask for confirmation that your preference is recorded correctly.
3. Request Documentation: Ask for written confirmation or a reference number for your request to switch to electronic billing.
4. Document Everything: Keep records of all communications and responses for future reference.

If these steps don't resolve the issue, you may need to explore filing a formal complaint with a consumer protection agency.

[Johnny65]

A person called SABRINA took over the case  last time , Somehow, I don't know how, and she was doing all that, I don't truly think I should be doing it. I think she was from an Indian call centre.  Cannot the community contact Virgin customer services on my behalf/ I am not very good at all this.

[Johnny65]

Re: STILL RECEIVING PAPER BILLS

The charge was not there for paper billing but the box was not ticked to stop it, I can do this, they will stop now. Glad to hear that you would like the same package, I shall sort both package and the ebilling out now.  This was from Sabrina B!

[Johnny65]

Hello Sabrina,  I am still getting paper bills.

[Ashleigh_C]

Hi there @Johnny65 

Thank you so much for popping back to us and I am so sorry that you are experiencing an issue with your billing. I'll be happy to take a closer look into this with you via a private message.

I will pop you a PM across now, please keep an eye out for the envelope at the top of your screen alerting you to a new message.
 

[Johnny65]

Yes, I know I'm on e-billing.

Yes I know I'm not being charged for it. Yes, I know I have asked this question 2 or 3 times before.

And still no matter how many times I'm told it's all done, every month Virgin Media send me a paper bill! Why is it so difficult to stop? What is the reluctance of Community support to stop it?

Why would you want me to take PHOTOGRAPHS of today's offerings thro the letterbox and somehow send you photographs of them? I said I'm not techky and yet it seems you want me to jump through pointless hoops! 

[Ashleigh_C]

I'm sorry to hear you feel this way @Johnny65 

As stated I have escalated this further and am doing all I can to help via the PM. I may need to ask questions as part of the process but this is so we can gather more information to best assist. I have outlined this to you, please do pop back to the PM if you have further questions regarding the steps already taken.