Hello
Happy New Year
My current virgin bill is incorrect.
There is an additional amount for £4.80 carried over from the previous bill. However, that bill was incorrect and after speaking with Yogesh on virtual chat, Yogesh removed the spurious £4.80 and I paid the outstanding bill.
This is from the web chat:
"Yogesh
11:54
Message Icon
Thank you for letting me know the above information, I have check your contract and bill and adjusted your bill, now you have to pay £20 only."
The £4.80 has now reappeared on my new bill and therefore this bill is now incorrect.
Could we please resolve this.
Thank you
Lee
