Incorrect bill after renewing contract
Hi,
I am hoping someonce can help here as I am getting a little fed up with Virgin Media customer services keep saying they will do things and then they are not happening.
I recently renewed my contract and in the pre contract it said I would get everything I currently have and an upgrade to my broadband for £86.00. When the actual contract came through then TNT sports was missing and was turned off which was different to my pre contract. I got it reinstated but was told the contract could not be changed so a rolling credit would be set up for the duration of the contract. This was not ideal but I said ok. This applied on the next bill but the bill after that it was nowhere to be seen. I contacted customer care via Whatsapp and they apologised then set this up again. It was fine the next month but then disappeared again and it also said I oweed the extra money and was charged for a late payment too. I again contacted customer services via whatsapp and was told it was all resolved again and I would also get a credit. However, my next bill has come through without the promised rolling credit and the credit I was also promised.
Apologies for the long winded message but I am loathe to contact customer services again as they say one thing and apologise and then don't do what they say.
Many thanks,
Martyn
Hey martynwithay,
Welcome to the community and thanks for taking the time to post here on the forums. I’m sorry to hear of the issues that you’re having with your contract after renewing, we can get this looked into further from here but we would need to confirm a few details via a private message, that I will drop over in a moment. Please look out for the private message and we can get started.
Kind Regards,
Steven_L
