One of your employees was parked doing works on double yellow lines. This is extremely irresponsible behaviour, I would assume an employee of a company should be complying by the Highway Code and not parking somewhere prohibited? The lines are there...
I recently became a virgin media broadband customer, when creating the account i have used my current phone number. For some reason you guys decided to ignore that and use the phone number that i have used 5 years ago when I used your mobile service....
My 86 year old mother has been a Virgin Media customer for 26 years. Recently, when her bill jumped from £80p/m to over £170p/m, this was not viable for her and she asked me to phone them to cancel (I am authorised on her account). I phoned Virgin ...
Hello,Moved house in November and moved contract over with us. Assumed it was a continuation contract! But no. Been told its a new one?! And have 10 months left. Was not informed of this and so continued on. But because of this new contract, I am now...
How on earth do you officially complain to virgin and actually get a response? I've phoned - for 3 hours. I've written to them. I've asked to be emailed during calls 7 times. Yes 7. I've been promised my complaint is logged - asked for proof of t...
I was wondering if someone could help me, please? I recently received an e-mail saying I was Out of Contract and so obviously need to negotiate something new.I currently have Gig1 fibre broadband and Stream (as well as Volt through having a mobile wi...
I can’t seem to go onto my bills and pay my bill, they have cut me off as I missed a payment and I’m trying to pay and can’t get onto the billing to do it. I’ve even tried paying over the phone and it says there’s a technical problem, and I can’t mes...
Hi, my contract has expired and on calling Virgin today I have been given four different quotes. I then got one online in my app and noticed one bit was missing from what I currently get, I called up and the lady said click ok and if it is not includ...
Hi.Just put in 30 day notice to cancel a big bundle deal after 18 months.With TNT sports.Was paying £39.99 initially, went up to £42.43 after April increase. The roll on deal was about £91 which is way to much.Rang up, spoke to helpful people to be f...
I returned all my kit on the 3/6 I have been billed £40.00 for missing kit, after telephoning 3 times I am getting nowhere, I have supplied tracking numbers and still getting messages to return kit the latest one even had the wrong address on ...h...
