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Forum Posts

MyVM online account registration (multiple issues)

Hi, We have recently made some changes in the background for MyVM online account and unfortunately this is causing problems for some customers who are trying to register a new account with us. Due to the increased number of issues and different error...

ModTeam by Moderator
  • 27 replies
  • 7 kudos

Email still connected to old account

Hi,I have recently taken out a new virgin media account but I’m using the same email address as my old account. This therefore means that every time I login to my Virgin Media Profile or the App I’m met with my old deactivated account meaning I can’t...

Skins86 by Joining in
  • 7 replies
  • 0 kudos

New contract and crazy cancellation fees.

Hello, I initially had a contract for 18months with VM with the M500 base package and the base price was £38 but through a welcome deal it was reduced to £26 a month for the whole 18months. This started in September 2022, however I moved out of the h...

EmKaM by Joining in
  • 1 replies
  • 0 kudos

Close account

Hi Would someone kindly contact me RE to aid in close the following account: Account number: removed Area code: 22 I am the account holder but my ex partner is still using this account and services and I would like the account closed, so by way of t...

Holmsey1 by Tuning in
  • 1 replies
  • 0 kudos

Need Account number & contract

I have been a customer for about 3 weeks now & still no welcome email with contract or account number.  I have posted already this morning only for it to be removed and clumped with a previous query???  I have rang and been cut off twice, emailed & p...

Bill fraud

After being charged £68 because I was apparently out of contract yet not notified, I have since negotiated a new package of £50. I was assured I wouldn’t not be billed in September but only in October (due to a refund and re bill). On my account, des...

GD6 by Joining in
  • 1 replies
  • 0 kudos

Resolved! Change of account number

Hi, Having had problems with my new package I now have a new account number.When I sign into My Virgin Media it still brings up the old account.can I have the new account number transferred to my email address that I sign in with? many thanks