Managing Your Account - Cable - Page 208

MyVM online account registration (multiple issues)

Hi, We have recently made some changes in the background for MyVM online account and unfortunately this is causing problems for some customers who are trying to register a new account with us. Due to the increased number of issues and different error...

Email still connected to old account

Hi,I have recently taken out a new virgin media account but I’m using the same email address as my old account. This therefore means that every time I login to my Virgin Media Profile or the App I’m met with my old deactivated account meaning I can’t...

New contract and crazy cancellation fees.

Hello, I initially had a contract for 18months with VM with the M500 base package and the base price was £38 but through a welcome deal it was reduced to £26 a month for the whole 18months. This started in September 2022, however I moved out of the h...

Close account

Hi Would someone kindly contact me RE to aid in close the following account: Account number: removed Area code: 22 I am the account holder but my ex partner is still using this account and services and I would like the account closed, so by way of t...

Need Account number & contract

I have been a customer for about 3 weeks now & still no welcome email with contract or account number. I have posted already this morning only for it to be removed and clumped with a previous query??? I have rang and been cut off twice, emailed & p...

Register lasting power of attorney electronically

HelloPlease can you tell me how to electronically register a lasting power of attorney which I hold for my mother who is a virginmedia customer. Thank you very much

Returning my router: none of the proposed dates work

I recently called to cancel my services since I will be moving abroad soon. My disconnection date is on the 19th of September, and I will only be at this property until the 21st of September, because I am leaving the country after this. I received a ...

Pre-Contract documents received but not confirmed

I received the CSS and CIS however i am unsure as to whether i confirmed my order or not. The initial page indicated that I had however It has been a couple days since the expected installation and there has been no further communication. Is it possi...

New contract does not match the agreed pre contract offer

I reached a new deal yesterday with an agent which they sent a pre contract document by email and text, to which I agreed and the conversation ended with everything in place. The next day I get the actual contract through email to find that my monthl...

Bill fraud

After being charged £68 because I was apparently out of contract yet not notified, I have since negotiated a new package of £50. I was assured I wouldn’t not be billed in September but only in October (due to a refund and re bill). On my account, des...

Resolved! Change of account number

Hi, Having had problems with my new package I now have a new account number.When I sign into My Virgin Media it still brings up the old account.can I have the new account number transferred to my email address that I sign in with? many thanks

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