Firstly - My usual bill is 35.50 a month, my latest bill is 49.10. After 2 hours on the phone speaking to numerous people that don’t speak English no one could tell me why it had gone up. There is no explanation on the bill. I was even told on the phone it was because I had joined volt, which is free. Can you shed any light on this? I’m not spending hours of my life on hold again to be told lies and nothing change.
Second - I got the price increase email and negotiated a price of 34.50 per month going forward in broken English and when I got the confirmation email it was 39.50 which is actually more than the initial price increase.
I have been with virgin for over 10 years. My 49.10 bill is due on the 17th and I will not be paying it or another penny to virgin media unless this is sorted without me having to negotiate Indian call centres.
