If you have ever tried cancelling your services with Virginmedia then you know that its not something you can self serve. You have to write them a letter and put it in the mail that you want to cancel (for a tech company, that is very hard to believe). If you ring them, they will refer you to a service where they communicate with you via text messages (no one came back to me on that service), then the final option is to use their online chat service (I can live with that).
I start a online chat with Virginmedia on the 22nd of June 2023 at 6pm. For two hours, the support agent was stringing me along, typing a single message after a long wait, asking me to provide this information and that. After about 2 hours, he offered to transfer me to the right dept. I was clear from the beginning that I wanted to cancel my service, why would we waste each other's time like that. Of course when he ended that chat on the pretext of a transfer, they had finished for the day.
So I got up this morning and started chatting whoever can listen. Since 9.30am when I started chatting, I am still nowhere close to getting what I want. The chatbot took me through DPA and also asked me to login, where I have all information up to date. I have humans popping up after several minutes to ask me for my up to date contact telephone number, email address, reasons why I am leaving, my new address, etc. 4hours on, between the chat window timing out and slow humans, I am still being punished for having chosen Virginmedia for broadband service. Now I know - never again will I be a customer of yours.
