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Forum Posts

MyVM online account registration (multiple issues)

Hi, We have recently made some changes in the background for MyVM online account and unfortunately this is causing problems for some customers who are trying to register a new account with us. Due to the increased number of issues and different error...

ModTeam by Moderator
  • 30 replies
  • 7 kudos

Re: Broadband upgrade issue

I have (had) the exact same thing when I signed up to an upgrade over a week ago.I just posted about my (terrible) experience dealing with VM over chat and phone.Would really appreciate if you could please post the outcome here when you have one! Fin...

Maad by Tuning in
  • 19 replies
  • 0 kudos

New customer

My Mum would like to cancel her Virgin Media as she would like to take off her husbands name (they're separated) and she would like to set up an account as a new customer in her name.How does she go about doing this? Thanks in advance.

Compensation - Delayed installation

My original installation date was 17th February 23, I received 3 days notice but a generic reason as to why (permits etc), I had booked my installation a month before. I was then delayed to a new date on 11th March 23, on the 7th of March i received ...

shiles13 by Joining in
  • 6 replies
  • 0 kudos

Resolved! Added channels via online not activated

Hi guys so I went on the My virgin media app and added the BT sport collection which included 4 BT sport HD channels and the BT ultimate, it was saying an extra 0.91 a month. I have the email but it’s still not activated despite it advising it would ...

Virgin breaching my contract again

My virgin bill has been increased from £13 to £22 an increase of 70% despite the fact I am on an 18 month contract until 1st March 2024 as directed by CISAS. Can you please resolve this issue and get back to me asap?

concise by On our wavelength
  • 5 replies
  • 0 kudos

Resolved! Change installation date not possible

Hi,Virgin have changed my installation date from a Saturday to a Thursday (not a massive problem). But I would like to change it back to a Saturday again as I work fulltime. When I look on my account page I just see the date of installation but no wa...

craig441 by Tuning in
  • 5 replies
  • 0 kudos

New contract with sim

Hi all. Help can anyone help. We just contacted vigin as been with them for years paying for full package. Not me hubby for sport! It was going to go up so we rang as not happy.  The only way we could change package was by having an O2 sim. Which we ...

Mollie63 by Joining in
  • 3 replies
  • 0 kudos