on 07-03-2022 12:09
My old kit it due to be picked up tomorrow. Is it supposed to be boxed up in any way or can I just return this in a bag to the engineer? No instructions have been provided.
on 07-03-2022 12:43
Can't specifically answer your question about packaging but suggest you make a note of the details (model, serial no. etc.) of all kit that you are returning. Also note date and time the items are collected and some identifying details of the person who collects (van reg. no., staff badge ID no. etc.)
Some past topics have described long delays between equipment being picked up in this way and finally checked back in with VM, resulting in the customer continuing to receive unstoppable text reminders for the equipment (even though it has been collected).
on 07-03-2022 12:58
Thanks for the advice. Will definitely take a note of all of the serial numbers etc on the back of this 👍🏻
on 07-03-2022 15:15
Hi apf1984,
Thanks for posting and welcome back to the community.
Usually our team would send a returns pack to make it easier for yourself to place the equipment in and return it.
However once they arrive, they will make note of the required boxes serial numbers and ensure it has been flagged as collected on any existing accounts.
I would also advise to make note as you said in case of any discrepancies for future reference.
Thanks,
on 07-03-2022 15:54
Thanks for this Kain. So just to confirm I can pass over all the equipment in a normal bag in the absence of any return box having arrived?
on 07-03-2022 17:56
That would be correct apf1984,
Our team regardless will take the needed equipment!
Thanks :),
on 07-03-2022 19:11
on 24-03-2023 11:48
I've just ditched VM for TV and home phone as I wasn't prepared to pay an additional £21.50 a month purely on principle.
I've had the text through telling me that I will be contacted by ContactEngine to arrange a time for collection.
My question on this is, what if they are not able to collect at a time suitable to me? I'm not about to take a days holiday to sit in the house all day waiting on someone who may or may not turn up on time.
Can I specify a date and time that they will arrive to collect?
on 24-03-2023 13:57
Hi mbozaritchie,
Thanks for posting, you should receive a text with a time and date, you will be asked to respond with 'Confirm' if the option given is convenient for you 🙂
Alex_Rm
on 24-03-2023 14:45
What if the time isn't convenient?
Do they send another message? If so, how many "tries" do I get before VM start bleating about the kit not being returned?