Incorrect billing

[iphone12]

Keep getting incorrect billing its been going on for ages now will they charge me if I cancel and switch to a new Internet provider ? 

[Kain_W]

Hi there iphone12,

Thanks for your post and welcome back to the community.

Many apologies for the issues faced, just from checking I can see our team has invited yourself into a PM regarding this matter on another thread.

Has there been any update on this?

Regards,

[iphone12]

It still says incorrect amount on MyVirginMedia app so I don’t know