I NEED MY WS NUMBER FOR VOUCHER

[Blessingd97]

I keep being told time and time again I can’t get my voucher unless I have my WS or CH reference number. I have called virgin numerous times and they don’t understand what they’re be asked. 

Please can any virgin media staff who knows how to obtain this contact me as it’s on none of my confirmation emails. 

[Blessingd97]

Thanks Scott, no worries I will wait to hear back whether today or tomorrow hopefully. 

[Carley_S]

Hi @Blessingd97

I can see that you already are in an open conversation with one of our other agents about the same issue. If you have any further queries on this issue please direct them to my colleague who you are already in discussion with. 

[SCA1972]

@Carley_S Your colleague @Vikki_M does not appear to have been on the forum since Sunday so I'm guessing is not currently on shift, is this not something that you can deal with?

______________________
Scott

[Carley_S]

Hi @SCA1972

No worries, we'll respond now to the customer in the already open conversation. Thank you for helping :).

All the best,  

[Blessingd97]

That’s great thank you, just still waiting on a message of some sort. 

Thanks again in advance 

[Carley_S]

This should be all confirmed for you now @Blessingd97. 
If you do have any further issues please reply back via the private conversation that we have confirmed the requested information on, rather than this thread.