Credit History destroyed!

[CZHarms]

My credit has always been perfect 

I checked it 6 months ago and not when I closed my Virgin home package and mobile account down they have left a bad score on my account both for 40 - causing issues with my mortgage

I have been backwards and forwards with the credit file team at virgin media would advised to contact customer services, when I speak to customer services they tell me there is nothing outstanding 

Please can someone advise or help its really impacting my life and effecting my mental health

[用心棒]

Issue has been flagged to the forum team who are best placed to advise further; be aware it can take them a few hours / days to respond.

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[japitts]

Just out of interest, and to save the forum team asking.... have the creditfileamendments people agreed that there's inaccuracies on your file that need correcting?

Unless they have, the forum staff will usually be powerless to intervene further.

[Zak_M]

Good morning @CZHarms, 

Welcome to the forums and thank you for taking the time to post. 

I am sorry to hear that you have had some issues with your credit file. 

As asked by japitts, are you able to confirm that the credit file amendments have agreed that we have added this in error? 

Kind regards,

Zak_M