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pokewithstick
Joining in

I have been trying to update my contact details i.e. my phone number for months now. Tried again today still won't let me do it 😩help.

3 REPLIES 3

Carley_S
Forum Team
Forum Team

Hi @pokewithstick 

Welcome back to the community forums 

Sorry to hear you're having issues changing your phone number. Can you confirm what error you are receiving when trying to change the number?

Here to help 🙂
Virgin Media Forums Agent
Carley

Hi Carley_S, when I try to edit my phone number, it allows me to put a phone number in, but when I go to save it, it says hasn't saved. Try again.

Travis_M
Forum Team (Retired)
Forum Team (Retired)

Hi @pokewithstick 

 

Thanks for posting on our community forum and sorry to hear about the issue with your contact details being updated

 

I am going to drop you a private message now to confirm some further details so I can look to have this sorted for you, keep an eye on your inbox for a message from myself.

 

Regards

Travis_M
Forum Team

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