Hi @Nanaoh
The issue could be due to when your current direct debit payment is/was due. Perhaps retry again in a day or two, after the normal date the direct debit is taken. If you want to update your details, you need to wait until your current bill has been paid in full (and before VM generate your next bill) to make any changes. It takes a few days for their systems to create and process your direct debit payment which is why you can only change your details during this window. Once your Direct Debit payment has been collected you’ll be able to make any change you need
Have you navigated to the following page to try and change your direct debit when logging in via My Virgin Media?
MVM > Under the Latest Bill section click on View Bill > on the next page scroll down and click on Manage My Direct Debit > Next page Change Bank Details > then enter your new details.
There's also a section you can click which opens a pop up with the following details :-
Make a priority call
Call us within 24 hours on 0800 052 5746*. Confirm your account details, and we'll make sure our team takes your call first. This line is open from: Monday to Friday 8am–9pm, Saturday 8am–8pm, Sunday 8am–6pm
DaveI don't work for Virgin Media.I'm a Very Insightful Person, I'm here to share knowledge.
Problem solved? Click to mark as a Helpful Answer, or use Kudos to say thanks
The do's and don'ts. Keep the community welcoming for all.
Please read the FAQ's
