Managing Your Account - Cable
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Forum Posts

Register error

Hi, I was trying to register my sister account but entered the wrong end of email, instead of , I don’t see any way to try to change it. 

Emvn by Joining in
  • 1 replies
  • 0 kudos

End of my tether!

Some help please! Up until Feb of this year I was a Virgin Media customer with broadband only. Had a deal that only cost me £18 a month and discount due to end August 2023. I received the email that prices were going up etc. So we went online to see ...

AD33 by Tuning in
  • 6 replies
  • 1 kudos

Incorrect Bill

Account - removed On 31/3/23  I rang to cancel my contract as it was bring increased midterm. I was paying £110 a month and it was being increased to £131.50 a month. I spoke to Paul Sears who advised that if I change my mind about cancelling, they ...

bren11 by Joining in
  • 3 replies
  • 0 kudos

Disgusting business model of Virgin

Never ending “game” with Virgin Broadband. let along how bad is connection and customer support. Now they lying and robing us in day light. after, endless waiting on hold, they said that “Missing Appointment charge” wasn't correct and they will refle...

Existing Customer, Upgraded TV Package

Hi All, I have upgraded my TV deal with Virgin this morning to include the Entertainment and Documentaries channels. I have had email confirmation and in the email it states that the activation date would be a week today the 11/06. Would the above be...

Disconnection not processed

As I was moving home at the end of April I spoke to your call centre on 20th April to give notice to cancel my package.Had a nightmare getting through security but after several phonecalls and resetting my app we got there. Agent confirmed that I nee...

G79 by Joining in
  • 3 replies
  • 0 kudos

Can't enter acceptable password

Hi, I'm having the same issue. Won't accept an acceptable password to register for MyVirginMedia. I have used this account on a previous cancelled account, I'm not sure if that's relevant. Please can someone DM me to sort. Thanks

Fraz1 by Joining in
  • 1 replies
  • 0 kudos

£25 Call out fee

Just got my bill which included a £25 call out fee. This was for an additional TV box as part of an upgrade. Tried to cancel the additional TV point but was told the monthly bill would increase by £40per month as it was outside the “deal”As I had no ...

PhilD4 by Joining in
  • 1 replies
  • 0 kudos