Managing Your Account - Cable - Page 633

MyVM online account registration (multiple issues)

Hi, We have recently made some changes in the background for MyVM online account and unfortunately this is causing problems for some customers who are trying to register a new account with us. Due to the increased number of issues and different error...

Cancelled Broadband within 14 days cooling off period - should be immediate?

Hi there, I had fibre broadband installed on 31 March 2023 (after a delay of about 4 months). I called customer services to cancel the service today on 5th April 2023, which is within the cooling off period. Notwithstanding the agent providing wrong ...

e-Billing

cant activate e billing, cant find the option to activate e billing anywhere in the account settings so annoying

Missing free gift

Hello we joined Virgin on 14th February and haven't received our free gift of Fitbit Versa 4. Any help would be appreciated. Thanks

DEFAULT REGISTERED ON CREDIT FILE EVEN THOUGH EQUIPMENT HAS BEEN RETUNRED

We returned our Virgin Media Equipment in July 2022, we received a confirmation message saying that an item had been missed. All equipment was sent back in the post and numerous phone calls were made to the customer service team, each time promising ...

moving home

llo Virgin Media,I'm moving home and want to keep my broadband service but get the message "It looks like Virgin Media isn’t available at your new address". However, I had 18months minimum period and due on 14Jan2024. I've tried with Live Chat 3-4 t...

Creditfile amendment

I called up in January to change my dd details, but they didnt update my details, a payment was missed and went on my credit file which resulted in me get rejected for a mortgage, i only come to know this once i checked my credit file, i called up to...

Cant remember my passcode

Need help as I need to down grade.

Resolved! Forgot password when I want to talk over phone

Hi, I am trying to help my 93 year old mother to get through to VM, I know the first part of the password but when I call VM they are asking for the 9th or 10th character. She has no idea what it is so I am stuck.Is there any way I can get it? I have...

didnt get email confirmation, unable to log into account

setup the account a while ago and didn't get the confirmation code, unable to login or reset the password, live chat told me to wait? still not wokring.

Trying to register for Virgin Media Account - wont accept any passwords

Every time I try and register for a Virgin Media Account as a new user it tells me 'Sorry, there was a problem registering that password. Please choose a different one' I have tried multiple combinations of passwords with varying strengths and nothin...

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