Managing Your Account - Cable
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Forum Posts

MyVM online account registration (multiple issues)

Hi, We have recently made some changes in the background for MyVM online account and unfortunately this is causing problems for some customers who are trying to register a new account with us. Due to the increased number of issues and different error...

ModTeam by Moderator
  • 20 replies
  • 7 kudos

New Contract

Good afternoon, just spent nearly 2 hours being passed around on live chat and WhatsApp.I recently signed up to a new contract and a new monthly price, after numerous chats no one seems able to tell me when this new contract starts.Surely this should...

Mw5000 by Joining in
  • 10 replies
  • 0 kudos

My VM: can't access transferred account

I've taken over my Virgin account from my later father. There are four e-mail addresses set up with this account and I wish to carry on using them. I've had a letter asking me to register for My VM but this requires an e-mail address. When I attempt ...

Smith_1 by Joining in
  • 2 replies
  • 0 kudos

Moving home

I have just moved home 10 days ago and was told by virgin that an engineer would be round to set up at my new address on the 15th Oct. I have now just been told it will be the 9th Nov. Is it right that I am being billed a full month even though I hav...

Sbirch by Joining in
  • 3 replies
  • 0 kudos

Mixit v Mix package - complaint

What is the best way to cancel the changes made over the phone today?Called up to try and reduce my bill. made it very clear that i did not want to reduce the tv channels i am on (Mix). I was advised they could reduce my bill by £10 a month, but that...

No Confirmation email

Hi,On Tuesday, I ordered a M100 broadband as a new customer to be delivered ok Friday.However, I received no confirmation email on the delivery date, and I tried to contact customer service, but because I haven't been sent an email with my virgin med...

rshaw362 by Joining in
  • 1 replies
  • 0 kudos

Frustration with VM

I connected to the team on the WhatsApp chat at 13:40 its now 17:12 and I'm still waiting for the next agent. This really aint good enough, you know.I was trying to get a better deal, and loosely mentioned cancelling, and the first agent seems to hav...

SteveH by Up to speed
  • 3 replies
  • 0 kudos

Package changed

Received email say thanks for changing package medium tv removed line rental removed tv changed to maxit tv and in receipt says 20 pound savings for 18 months has anybody else had this any help much appreciated. 

Re: Netflix

I'm having the same problem. it saying something went wrong when try to add virgin media billing. The Netflix banner doesn't show up on my virgin media page, but in my package/contract - its says I have netflix standard as I've got the ultimate volte...

Ehpa84 by Tuning in
  • 0 replies
  • 0 kudos