Service suspense - outgoing calls only

[1legmummy]

Our home phone is ringing when someone calls, but we are unable to make calls as it says service has been suspended.

just to confirm all payments upto date - no payments missed or late.

broadband and tv working.

is there something I should have done recently? I have been on chat - they can’t help. I have been unable to find a phone number. 
is this an easy fix?

[1legmummy]

I have sent PM regarding moving the system to other side of room.

engineer just left. Easy fix - call barring had been added to account 

[Ayisha_B]

Thanks for the update, glad the engineer was able to resolve the issue.

I've responded to your PM about the equipment relocation.

[Ayisha_B]

Hi @1legmummy 

Just to update the thread, a visit for the equipment relocation has now been booked in 🙂