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Voice mail

Joining in


I joined Virgin media a few weeks ago. Unbeknownst to me, it came with a free voicemail installed. I was not told about this. Unfortunately, it has been intercepting the calls and stopping them from getting to my answering machine, so I do not know when I have messages. 

I would like this free voicemail to be turned off. I have called the helpline three times; on the first call, I was told it had been turned off. It was not. On the second call, I was told it could take up to 24 hours for it to be switched off. I tried again the next day; the free voicemail was still active and intercepting messages. 

I called again today and was told it would be 30 days before it was turned off. 

Please could someone advise me if this is correct? It seems an absurdly long time to wait while Virgin switches off an unwanted free service. 

I am missing calls from friends and family, because there is no outward sign when there is a message on the Virgin voicemail. Only a slight change in dial tone when a message has been left, and I do not make outgoing calls from my landline and so it is very easy to miss.

Could someone please tell me if 30 days is the correct amount of time I will have to wait for it to be turned off? Is there any way to do it sooner so I don’t miss calls? 

Thank you for your help. 


Super solver

Call 1571 and choose the option to cancel Free Voicemail.

Cancel VM here
Complain to VM
Demand compensation from VM here
Demand your call recordings here
Monitor the state of your VM connection here


Do consider keeping the VM Voice mail service.  Answer phones are so 1980s ! 

It will take messages for you during a phone calls and during a power cuts and during an internet outage too.

Up to you ...

Hi, I’ve been through 1571 several times and can’t find the option to cancel it? Could you tell me where to find it?

Hi watermelonfox

Thanks for your post and welcome to our community.

I'm sorry to hear our free voicemail service is causing some issues. 

I'll send you a private message now and we'll get that removed sooner for you 🙂

Please look out for the envelope in the top right of the page and pop back to me when you can. 

Vikki - Forum Team

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