Home Landline Fault

[Stan1944]

Hi Team, my home landline has stopped working (no incoming or outgoing calls). All kit appears fine in home. I have tried to call Customer Service number to report, but I cannot get through as I cannot remember my Memorable Word and the automated system doesn't let me get any further. Any help to get me to a person would be very helpful?

Online status checker is showing that it cannot check my status at this time, call Customer Service!

[Daniel_Et]

Hi @Stan1944 👋 Thank you for your post and welcome to the Virgin Media Community 😀

We're sorry to hear about the problem you're having and the difficulty you've had getting through to us 😔

Have you tried following all the advice provided in this article here?

If you have and you're still no further forward, please pop back to us at your earliest convenience.

Regards,
Daniel

[Stan1944]

Hi Daniel, there are two corded phone in house and both not working. Not sure when it stopped working, no dial tome on phone and incoming calls say "You've dialled an incorrect number" which would suggest an issue at exchange or local comms cabinet to me. My number is [MOD EDIT: Personal info] in Slough SL1 postcode if that should help do a simple system check?

[David_Bn]

Thanks for coming back to us @Stan1944,

Let's take a closer look into things for you, check out the envelope in the top right hand corner for a private message from me.

Thanks,

David_Bn