on 04-01-2022 16:22
Hi
We’re helping our friend set up his new phone this Friday, to help him get rid of endless nuisance calls.
We know that the this ‘BT advanced phone’ needs to have caller display. Can anyone tell me whether this is something that can be done straight away or requires an engineer to come to his house?
Thank you
Answered! Go to Answer
on 04-01-2022 16:41
Hi Kat531,
Thanks for posting and welcome to our community 🙂
Caller Display is something we can switch on from our side, he just needs to let us know when speaking over the phone 🙂
Alex_Rm
on 04-01-2022 16:41
Hi Kat531,
Thanks for posting and welcome to our community 🙂
Caller Display is something we can switch on from our side, he just needs to let us know when speaking over the phone 🙂
Alex_Rm
on 04-01-2022 16:43
@Kat531 wrote:Hi
We’re helping our friend set up his new phone this Friday, to help him get rid of endless nuisance calls.
We know that the this ‘BT advanced phone’ needs to have caller display. Can anyone tell me whether this is something that can be done straight away or requires an engineer to come to his house?
Thank you
It is also possible that the BT advanced phone may not be reading the caller ID on the VM line (there have been past posts on this, inc this recent one)
https://community.virginmedia.com/t5/Home-Phone/BT-Advanced-cordless-phone-caller-id/m-p/4892891
Are you able to try a different (non BT) phone in the line and see if caller ID is present (you would then know if it was missing, or present but not working with the BT advanced phone)
on 04-01-2022 16:55
Thank you - an easy sort then
on 04-01-2022 17:05
on 08-01-2022 13:11
Thanks - it was easy and works fine
on 08-01-2022 14:22
Glad to hear this @Kat532
Hope you have a lovely weekend 😄