on 17-01-2022 18:51
As suggested by Andrew G am posting my stats for your opinion !
https://www.thinkbroadband.com/broadband/monitoring/quality/share/6f954cd73d6013438bde918624d845a32d6c105f
Cable Modem StatusItem Status CommentsChannel Overview Downstream Upstream
Cable Modem Status | Online | DOCSIS 3.1 |
Primary downstream channel | Locked | SC-QAM |
DOCSIS 3.0 channels | 31 | 4 |
DOCSIS 3.1 channels | 1 | 0 |
Answered! Go to Answer
on 18-01-2022 10:24
Looking at the BQM, it looks like VM have done something on the network just after midnight? I'd keep an eye that.
Your stats are all fine at the moment, so nothing amiss there.
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on 17-01-2022 18:52
on 17-01-2022 18:52
Channel Lock Status RxMER (dB) Pre RS Errors Post RS Errors
9 | Locked | 38.605377 | 0 | 0 |
8 | Locked | 38.605377 | 0 | 0 |
10 | Locked | 38.605377 | 0 | 0 |
11 | Locked | 38.983261 | 0 | 0 |
12 | Locked | 38.983261 | 0 | 0 |
13 | Locked | 38.983261 | 0 | 0 |
14 | Locked | 38.605377 | 0 | 0 |
15 | Locked | 38.605377 | 0 | 0 |
16 | Locked | 38.983261 | 0 | 0 |
17 | Locked | 38.605377 | 0 | 0 |
18 | Locked | 38.983261 | 0 | 0 |
19 | Locked | 38.983261 | 0 | 0 |
20 | Locked | 38.983261 | 0 | 0 |
21 | Locked | 38.983261 | 0 | 0 |
22 | Locked | 38.605377 | 0 | 0 |
23 | Locked | 38.605377 | 0 | 0 |
24 | Locked | 38.605377 | 0 | 0 |
25 | Locked | 38.605377 | 0 | 0 |
26 | Locked | 38.605377 | 0 | 0 |
27 | Locked | 38.983261 | 0 | 0 |
28 | Locked | 38.983261 | 0 | 0 |
29 | Locked | 38.983261 | 0 | 0 |
30 | Locked | 38.605377 | 0 | 0 |
31 | Locked | 38.605377 | 0 | 0 |
32 | Locked | 38.983261 | 0 | 0 |
33 | Locked | 38.605377 | 0 | 0 |
34 | Locked | 38.605377 | 0 | 0 |
35 | Locked | 38.983261 | 0 | 0 |
36 | Locked | 38.605377 | 0 | 0 |
37 | Locked | 38.983261 | 0 | 0 |
38 | Locked | 38.605377 | 0 | 0 |
159 | 96 | 4K | 1880 | QAM4096 | 424 |
on 17-01-2022 18:54
Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID
1 | 46200000 | 43.770599 | 5120 KSym/sec | 64QAM | 1 |
2 | 25800000 | 42.770599 | 5120 KSym/sec | 64QAM | 4 |
3 | 32600000 | 43.270599 | 5120 KSym/sec | 64QAM | 3 |
4 | 39400000 | 43.270599 | 5120 KSym/sec | 64QAM | 2 |
Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts
1 | US_TYPE_STDMA | 0 | 0 | 2 | 0 |
2 | US_TYPE_STDMA | 0 | 0 | 2 | 0 |
3 | US_TYPE_STDMA | 0 | 0 | 1 | 0 |
4 | US_TYPE_STDMA | 0 | 0 | 1 | 0 |
on 18-01-2022 10:24
Looking at the BQM, it looks like VM have done something on the network just after midnight? I'd keep an eye that.
Your stats are all fine at the moment, so nothing amiss there.
I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more
Have I helped? Click Mark as Helpful Answer or use Kudos to say thanks
on 18-01-2022 10:53
I'd agree with @Adduxi that the notable bump in minimum latency is not of itself important, but indicates that VM have made some change to network arrangements, and possibly that's network resegmenting to address capacity issues and behind the improvement. Despite that there's a packet loss incident lasting five minutes or so at 9:50am and it looks like a fair few spikes remaining of around 70-120ms, occurring roughly every half hour when the network's busy. Depending on the time of last restart you may have too many T3 timeouts on the upstream and that might explain the latency spikes.
If those T3's continue to increase at (say) more than one every 2-3 days there's a likely upstream problem. Keep in mind that any restart will zero the timeout counters. It also clears the downstream error counters, but as they don't seem to work reliably on the Hub 4 that's academic.