Tractorboy
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Joined 13 years ago
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Returned Equipment
I had a fault on 4th September and on a phone call to customer service they arranged to send replacement kit.Very shortly afterwards the problem was resolved and I called back to cancel the order , I was assured this had been done and the order would not be sent. However on 6th September I received a package via Yodel with new kit. I opened it to get the returns label , and left a note inside saying this order was cancelled , no kit was used. I took it to a Yodel parcel office the same day. It was received by Virgin at 11.21 on 10/9/25. However today I have received a text and an email saying it has not been returned and I will be billed £90 The return email address shown mailto:email@virginmedia.co.uk sends an automated reply saying no emails are read !!! Please help in cancelling this erroneous charge. ThanksSolved177Views0likes2CommentsProblems logging into account/email?
I have gone through the new set up procedure and linked my accounts and logged in. However my account details have always been against my ntlworld address , I cannot log in with that it says it is invalid..The new Virginmedia/O2 login shows my account , but no account details appear as they are linked to ntlworld. What is happening ?????420Views0likes0CommentsContract Expired
My contracted was due / and has now expired on 27th May. On 28th April via live chat I negotiated a new 18 month contract for £140 month. I thought it strange that those contract details did not appear on my account , I had received the pre contract email etc and agreed it via the text message sent. After 27th May my account showed that I was out of contract. Contacted via live chat again and this time was offered a 2 year contract of £141.50 , will a rolling credit of £1.50 , this was on 27th , but my account still shows out of contract !!! . I have lodged a complaint , but have had no reply to that so far... What is going on !Solved193Views0likes5CommentsRe: Ordered Remote,got a cable!
Hi @John_GS Unfortunately still not sorted , I have received the remote control , but so far instead of receiving a power cord / AC adapter to connect from the wall socket to the TV360 box to power it as requested , I have received 1 x coax cable , 1 x HDMI able , and 1 "PSU (Power Supply Unit)" which is to make the wall socket live.503Views0likes0CommentsOrdered Remote,got a cable!
Can this Company get anything right ? I ordered a new remote and power lead last week , agreed to pay £9.99 was told delivery in 3-5 days. Today I receive an envelope with a co-oxial cable !! Back onto Whatsapp and they admit to the error. Then had a very confusing exchange about return of the cable and re ordering the correct items. Now have an order number which does not show up. Will see what I receive if anything next week...Solved671Views0likes3Comments