Forum Discussion

Tractorboy's avatar
Tractorboy
Rising star
24 days ago
Solved

Contract Expired

My contracted was due / and has now expired on 27th May. On 28th April via live chat I negotiated a new 18 month contract for £140 month. I thought it strange that those contract details did not appear on my account , I had received the pre contract email etc and agreed it via the text message sent. After 27th May my account showed that I was out of contract. Contacted via live chat again and this time was offered a 2 year contract of £141.50 , will a rolling credit of £1.50 , this was on 27th , but my account still shows out of contract !!! . I have lodged a complaint , but have had no reply to that so far...  What is going on !

  • Sabrina_B's avatar
    Sabrina_B
    24 days ago

    Hi Tractorboy​ 👋.

    Thanks for reaching out to us, sorry to hear of the issues that you are facing with your package. So that we can help you we would need to bring you in for a private message, please look out for the envelope on the top right of your web browser or if you are using a mobile device, it will be located under your profile icon. 

    Thanks, 
    Sabrina

5 Replies

  • Cardiffman282's avatar
    Cardiffman282
    Wise owl
    24 days ago

    Interesting to see the BT-style two year lock ins increasingly becoming a thing at VM. 

  • Tractorboy's avatar
    Tractorboy
    Rising star
    24 days ago

    To add insult to injury...

    A bill dated today has just been issued for the out of contract price !!!

    And 45 mins ago complaints contacted me but had "technical issues" with the phone line and said they would call back in 2 mins - guess what !!

    • Sabrina_B's avatar
      Sabrina_B
      Icon for Forum Team rankForum Team
      24 days ago

      Hi Tractorboy​ 👋.

      Thanks for reaching out to us, sorry to hear of the issues that you are facing with your package. So that we can help you we would need to bring you in for a private message, please look out for the envelope on the top right of your web browser or if you are using a mobile device, it will be located under your profile icon. 

      Thanks, 
      Sabrina

  • LastResortMan's avatar
    LastResortMan
    Tuning in
    24 days ago

    Good luck, I have been having issues for 3 months since my contract renewed and still not resolved.  I hope you have better luck than me.