Contract Expired
My contracted was due / and has now expired on 27th May. On 28th April via live chat I negotiated a new 18 month contract for £140 month. I thought it strange that those contract details did not appear on my account , I had received the pre contract email etc and agreed it via the text message sent. After 27th May my account showed that I was out of contract. Contacted via live chat again and this time was offered a 2 year contract of £141.50 , will a rolling credit of £1.50 , this was on 27th , but my account still shows out of contract !!! . I have lodged a complaint , but have had no reply to that so far... What is going on !
Hi Tractorboy 👋.
Thanks for reaching out to us, sorry to hear of the issues that you are facing with your package. So that we can help you we would need to bring you in for a private message, please look out for the envelope on the top right of your web browser or if you are using a mobile device, it will be located under your profile icon.
Thanks,
Sabrina
