Forum Discussion

Jaythedog's avatar
Jaythedog
Tuning in
14 days ago
Solved

Contract expiring

Hi all,

My contract is due to expire soon and I’ve tried to access a new deal through the link however 

I keep getting Oops somethings gone wrong.

I was able to access it a couple of weeks ago but I haven’t been able to every time I’ve tried since and it’s been quite a few.

I tried going through chat but that was just pointless any help would be appreciated.

  • Tom_W1's avatar
    Tom_W1
    13 days ago

    Hi Jaythedog thanks for posting although we're sorry to hear of the concerns you've raised.

    It's frustrating that the link isn't working for you, but it's possible the offer might have now expired. 

    We would advise you to please contact us on 150 / 0345 454 1111 so we can explore a new deal for you.

    Many thanks

  • Alby41's avatar
    Alby41
    Superfast
    14 days ago

    Its 150 or 0345 4541111 ... early after 0800 hrs .. good chance of contact with UK understandable staff who may help .. good luck

  • Jaythedog's avatar
    Jaythedog
    Tuning in
    14 days ago

    I was hoping to avoid the lengthy call process 

    I should have renewed at the time as it was not a bad deal even though it was going up about £15

  • Jaythedog's avatar
    Jaythedog
    Tuning in
    10 days ago

    All sorted cancellation confirmed unfortunately the price has doubled and the value is just not there. The website needs a major overhaul as it’s not fit for purpose as nothing seems to work originally offered a package at £61 now it over a hundred doesn’t make sense to me.Fortunately fibre is now in my area so I’m not tied to Virgin anymore if I want fast broadband.

    • Kath_P's avatar
      Kath_P
      Forum Team
      10 days ago

      Hi Jaythedog, 

      Thanks for taking the time to contact us via the Community. It's lovely having you on board with us in the Forums. ⭐

      We're sorry to hear you're leaving but understand that you need to do what's right for you. We always take on board the feedback we receive so we can collect the information and use it to learn more about the areas we need to improve. We will certainly pass this information along to the relevant teams. 

      We wish you well with your new provider. 

      Many thanks,