Forum Discussion

JanetteS's avatar
JanetteS
Dialled in
7 months ago

My contract is due to expire next month, will it change to a rolling monthly contract if I do nothing?

My 18 month contract expires 22nd August 2024.  I've been getting a £22 discount on my services.  If I don't manage to sort a new deal, will my services just continue on a rolling monthly basis?  I realise the £22 discount will end on 22nd August,  so would I then be charged my usual amount plus the £22 discount I'd no longer be getting?  If that's the case,  how long can I keep my services on a monthly rolling contract?  Would VM still only increase the price once a year in April RPI plus 3.9%  ?   

Thanks for your help.

  • goslow's avatar
    goslow
    7 months ago

    What you have written is correct. When your minimum term ends on 22 Aug, you lose your discount and your price becomes the 'standard' pricing for your package. Your price will increase annually by 3.9%+RPI and you need to give VM 30 days notice to leave. You can carry on with a rolling contract indefinitely.

    Some people choose to stay on a rolling contract for a time if they cannot commit to another minimum term (such as plans for moving house etc.) but, year on year, the price escalates and soon you end up paying way over the odds for your service(s).

    You usually have most negotiating power with VM in the last 30 days of your minimum term, should you wish to renew. If you do sign up for another minimum term though, VM will hold you to it and will charge you early disconnection fees if you cancel in the minimum term and if you are not covered by any of VM's EDF exclusions.

  • goslow's avatar
    goslow
    Alessandro Volta
    7 months ago

    What you have written is correct. When your minimum term ends on 22 Aug, you lose your discount and your price becomes the 'standard' pricing for your package. Your price will increase annually by 3.9%+RPI and you need to give VM 30 days notice to leave. You can carry on with a rolling contract indefinitely.

    Some people choose to stay on a rolling contract for a time if they cannot commit to another minimum term (such as plans for moving house etc.) but, year on year, the price escalates and soon you end up paying way over the odds for your service(s).

    You usually have most negotiating power with VM in the last 30 days of your minimum term, should you wish to renew. If you do sign up for another minimum term though, VM will hold you to it and will charge you early disconnection fees if you cancel in the minimum term and if you are not covered by any of VM's EDF exclusions.

    • JanetteS's avatar
      JanetteS
      Dialled in
      7 months ago

      Thank you for the quick response.  I'm planning on trying to get a new deal, but if it isn't better than staying on the 'standard' pricing then I'm assuming I'll be able to keep my rolling monthly contract.   I'm a bit confused as to what the 'standard pricing' is though.  Would that be the price I currently pay plus the £22 discount I'll no longer have?   My current bill shows the Bundle charge is that the standard charge?

  • goslow's avatar
    goslow
    Alessandro Volta
    7 months ago

    'Standard' pricing is the base cost of your package, without any discounts.

    If you look at (when not logged into VM)

    https://www.virginmedia.com/broadband/packages

    you should be able to see new package prices for new customers. If you click on 'Find out more' it tells you the minimum term price and gives you the 'standard' price from month 19.

    If you can commit to the new minimum term, you should be able to get a much better deal than the standard rolling monthly price.

    As an existing customer you are likely to be offered something between the new customer price and the standard price for your package (although it seems existing customers are having to haggle hard to get past poor first offers from VM at renewal).

    • JanetteS's avatar
      JanetteS
      Dialled in
      7 months ago

      Thank you, the info is very helpful.  I'll give it a go.

  • goslow's avatar
    goslow
    Alessandro Volta
    7 months ago

    Before contacting VM, also do some research into what the competitiors in your area are offering and have that info at your finger tips when contacting VM. Any offers you get from VM tend to be 'of the moment' and are usually gone if you ask to think about it and phone back. Having all of the alternative information at hand when you contact VM will help you to know if any price VM offers is any good or not and whether to accept there and then or move on to another provider.

  • japitts's avatar
    japitts
    Very Insightful Person
    7 months ago

    Your monthly bills & contract will show the standard price for your package, and list all the time-limited discounts you're getting.