Desperately trying to get my contract cancelled after it has expired.
My contract expired in October which means that my monthly payment has increased significantly. After reading the terms and conditions I understand that I have the option to either renew or cancel the contract with Virgin Media. I tried to do the renewal on the mobile app, but was surprised to see that the new contract will be much more expensive than the current one when continuing with the same services. This led me to finding a more affordable option elsewhere and wanting to cancel the contract with Virgin media. I tried to use the online chat, phoning the support office number several times but with no luck. The last two telephone calls kept me waiting for 15 to 17 minutes with no-one attending to the calls. It seems that contract cancellation is almost impossible with the current support system. Could someone please assist me with my contract cancellation?
VM Cancel:
Cancel by signed for letter :
https://www.virginmedia.com/help/cancel-virgin-media
Cancel online :
https://www.virginmedia.com/support/help/broadband-tv-and-landline?openExternal=true