Unable to compose, reply, forward or delete emails

[SFB1]

Since maintenance work was done on the ntlworld site on 30th June 2023, I have been unable to respond to e-mails or compose new ones.  Three long phone calls to Virgin Media in July have been a waste of time as nothing has changed. I have been told that other users have the same problem and been given different dates when it will be sorted but every day brings the same problem.  I can read my e-mails but that is all. Any helpful tips please?

[用心棒 · Accepted solution]

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@SFB1 wrote:

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…  I can read my e-mails but that is all. Any helpful tips please?

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AFAIK this issue only occurs when signed in to the affected account in webmail. It does not occur:

• when the affected account has been added to another webmail account
• when using an email client

FWIW consider migrating away from Virgin Media Mail.

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[SFB1]

Thank you. I'm puzzled why this problem occurred only after Virgin Media did maintenance work on e-mails at the end of June 2023. All was good before that.