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NTLworld email won't send

Tuning in

Hi all,

I am unable to send emails from my NTLWorld email address using the email apps on my MacBook, Samsung phone and iPads.


I have checked the settings and they are correct:

SSL yes

Port 993

SSL yes

Port 465


I can still receive emails using these apps, but when I compose an email and try to send, they stay in the "outbox" and I receive a message to say there was a problem.


Logging into the webrowser version is fine, I can send on there.


Please advise what to do next!


Forum Team
Forum Team

Hi there @MagikGuy 👋 Welcome back to our forum and thanks for your post 😊

Sorry to see you're having issues with your emails. Just to confirm, have you been able to try resetting your password then relogging in on these 3rd party devices?

Let us know if this helps.



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Tuning in


I have tired this and it still isn't working.

Hi @MagikGuy 

Thanks for coming back to us. I'll send you a PM now to assist further.

Forum Team

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