on 15-02-2023 17:32
Hi
my wife’s email which is a secondary account to my main account seems to be inaccessible on the my Virgin media account , there is no access to change password only to delete mailboxes. Could someone please assist me in fixing, thx
on 15-02-2023 17:48
The primary account holder can no longer manage secondary accounts beyond their deletion. To reset the password go to Forgotten your Password? | Reset Here | Virgin Media. If the password cannot be reset due to the security question answer phase being unsuccessful then post back here to have issue flagged to the forum ream.
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on 15-02-2023 18:05
Can someone please contact me as this issue is not resolved and I’ve called 150 and been cut off several times
on 15-02-2023 18:49
Hi @sibbs
Thanks for posting and welcome to the community.
I am sorry for the email issue and will send you a PM now
Kind regards,
Need a helpful hand to show you how to make a payment? Check out our guide - How to pay my Virgin Media bill
on 18-02-2023 10:28
Hi @sibbs
Thanks for joining me on PM and happy to report all sorted 🙂
Please do pop back to the community if you need further assistance.
Best wishes.
Need a helpful hand to show you how to make a payment? Check out our guide - How to pay my Virgin Media bill