@JeremyNicholas wrote:
Thanks, there's not actually an error message, it just makes a beep like it's a bit annoyed with me and dumps the email into an outbox until the situation clears up!
The very first, and arguably, most important thing to answer is 'are you a current VM broadband customer'? If no, then the likelihood is that the email address and mailbox has been, or is in the process of being, disabled in preparation for being deleted. I think, though, that right now this isn't necessarily the case as there is a particular fairly common situation which describes and explains what you are seeing perfectly well. Unfortunately, to verify this you would need to follow the instructions which 用心棒 posted yesterday, although I do fully understand your reticence in blindly following an instruction from some random unknown person on the internet, even if, in this case, it is perfectly valid.
OK let's try another way of testing this hypothesis, firstly you need to find your public IP address, to do this, you simply need to visit the following website -
www.whatismyip.com which will reveal your current (IPv4) address, it'll be in the form of 89.43.65.21 (something like that, which I have just randomly made up). So make a note of that address - then go to https://check.spamhaus.org/ and in the box provided enter the IP address that you got earlier.
Hit 'Lookup' and see what it reports for your address, if, and I suspect that it will, it claims that your address is listed, then post back on here with the names of the lists you are apparently on - please note, DO NOT post your actual IP address, just the names of the lists it claims you are on.
Armed with that, then we can advise further - however, if the result is what I expect it to be, then resolving it is not necessarily a trivial issue, and not something that VM can or will for you - the onus is on you to do the work.
