Zoie_P
Forum Team (Retired)
Joined 6 years ago
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Re: 'Vulnerable' customer - is it possible to speak to an agent in the UK?
Good Morning Laura, this is so sad to hear but we completely understand, we can still chat if you want me to confirm this has been cancelled and I can help with your complaint you have, let me know I am free all day up until 5:30 Zoie852Views0likes0CommentsRe: How to port Virgin Media home phone number (VOIP) to new (VOIP) provider (+ cancelling services)?
Hi AndyH07, Thank you for your reply, we are so sorry to hear you have been having issues with your number port. What is the problem have Vodafone explained what the issue is? If we understand what is going on we can see if there is any workaround or if we can help? Thanks, Zoie3.6KViews1like1CommentRe: Upgrade order not processed
Hi tbr1, Thank you for your post and welcome to our forums. We are sorry to hear you have been having some issues with your package not being applied. I can look into this for you. I will pop you over a PM so keep an eye out for the little envelope 👀📩 Thanks, Zoie251Views0likes0CommentsRe: Trying to leave but its impossible
Hi Matt6474, Thank you for your post. I am sorry to hear you are having some issues with package changes. Any package change with that being a downgrade or upgrade would put you into another contract. We are sorry you feel this way. Thanks, Zoie507Views0likes0CommentsRe: Seriously miss sold a new contract
Hi Johnpitt2, Thanks for your post 😊 I am sorry to hear you are unhappy with your contract negotiations. When you were sent your new contract to review, did you accept this? What do you mean by missing a month of football? Is this due to your new deal not having sports on there? Thanks. Zoie614Views0likes4Comments