Email down

[claresteve2]

Hi my email has been down for over 24 hours please can someone advise.

Your mailbox is not available at the moment.

Please retry again in one hour

[Graham_A]

Follow the advice posted here: Mailbox is unavailable - Virgin Media Community - 4771528

[Laurie_C]

Hi claresteve2,

Thanks for getting in touch, I'm sorry that you're having this issue with your email account. Have you been able to follow the advice kindly linked by @Graham_A? If so, did this resolve the issue for you?

Kind regards,

Laurie

[claresteve2]

Hi

No it didn't resolve it, i can access my main account email but the secondary account email which is used the most is the one i can't access.

I have tried logging into the main account to reset the password for the secondary email but it doesn't even appear in the list of email accounts.

please help 😉

[Sofia_B]

I'm sorry to hear this hasn't help resolve things @claresteve2. 

I'm going to send you a PM for more details so we can escalate things for you. 

Please look out for a notification in the purple envelope located in the top right hand corner of your screen. 

Thanks, 

[Sofia_B]

Thanks for chatting with me over PM @claresteve2.

I'm glad to hear the email issue is now resolved. 

If you have any further issues, please pop another post on this thread and we'll happily assist 🙂 

Thanks,