We recently completed a full SMTP Relay migration over to a new platform with improvements to our anti abuse detection.
This may affect some users when when trying to log into your email account and you may see that your account has been locked or see a "mailbox is unavailable" error message. If you are seeing this error, please perform a password reset (not merely updating your password) to force our system to perform a full check and fix on that mailbox and wait 15 minutes for it to complete.
If you're still having problems, do post on our email board where a member of the Forum Team can take a closer look for you.
Yes correct - I am unable to access my virgin.net account from both webmail and from client.
I have updated the password via the preferences screen but get the below message...
Your mailbox is not available at the moment.
Please retry again in one hour and make sure you are using the correct password to access your email from all of your devices.
If the problem continues, please call our team for help on 150 from a Virgin Media phone or mobile, or 0345 454 1111from any other phone and select option 2.For details about how much it costs to call our team from a Virgin Media home phone, visitvirginmedia.com/callcosts. Call costs from other networks and mobiles vary.
I am really sorry. We're unable to get the email address back up and running for you. The virgin.net email addresses were all supposed to have been deleted more than 2 years ago. It appears as though yours was initially missed. We did send notifications to all the virgin.net users at the time to pre-warn. I am really sorry.
this happens every few months.i am unable to get email on virgin site but okay on phone so it cannot be blocked.it seems your site is the problrm.its been a couple of days so far.why is it only happening on your site