Pixelating in the Newark on Trent area

[Julieann64]

We are having bad pixelation on out TV only on Virgin channels we have reported this on many occasions and they have apparently fixed this , we have asked for a new box as ours is a few years old   but to no avail   is anyone else having these problems 

[Julieann64]

How many times do we have to report this fault every time we are asked to run the test and it either comes up no fault or they are sorting it , it's not a case of not doing anything but hopefully my husband might get to talk to someone soon as we  at the end of a very long tether as we have been told on the few occasions he has managed to speak to a member of VM staff that it has been sorted 

[John_GS]

Hi @Julieann64

Thanks for posting. My apologies for the TV issue. It needs a tech as two of your Tuners are out of spec.

I shall send you a PM now to book this in.

Best,

[John_GS]

Hi @Julieann64

Thanks for joining me on PM. Just to update the thread the engineer visit has been booked in. This can be tracked and re-arranged if needed, in your online account

There will be no charge for this visit unless:
• The technician diagnoses the faults as not being caused by our network/equipment 
• The technician discovers that the fault or problem relates to your equipment
• The technician discovers that the fault or problem relates to any system that we are not responsible for

The technician will confirm during their visit if any of these instances apply, and if so, a £25 charge will be applied to your account. 
Please ensure there is someone over the age of 18 present at the time of the visit. If you need to change or cancel your appointment you can do this online or via the MyVM app by 4pm the day before the appointment.
If you do miss an agreed appointment for any reason, a £25 missed appointment charge will be applied to your account on the day of the appointment

Best,

[Julieann64]

Thank you VM all sorted now the engineer called today ,was very polite ,helpful and sorted the problem out ,he explained everything well cleaned up after himself so all good ,it's so nice to be able to watch TV now the pixalating has gone ,thank you again 

[Ayisha_B]

Hi @Julieann64,

Thanks for the update. 

So glad the engineer was able to get things resolved for you 🙂

Hope you had a lovely Christmas and wishing you a Happy New Year.