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Need a replacement V6 BOX

Pk0014630
Joining in

on ‎23-02-2022 20:13

Virgin media please could you advise cost and how I order a replacement v6 box? Our has accidentally been damaged whilst completing some home renovations, thanks. 

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2 REPLIES 2

japitts
Very Insightful Person
Very Insightful Person

on ‎23-02-2022 21:38

You can report service faults one of two ways...

Calling in using 150 (from a VM phone) or 0345 4541111 (from any other phone)

Waiting here for VM staff to respond, expect a day or so response time.

Be aware accidental damage to VM's equipment may mean a chargeable replacement.

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more

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Corey_C
Moderator
Moderator

on ‎27-02-2022 16:17

Hi Pk0014630,

 

Thanks for your post and welcome to the Community Forums. The technician visit would be £25 regarding the box cost, it depends on the level of the damage it could be up to £100 but you can find the equipment pricing here: https://www.virginmedia.com/shop/the-legal-stuff/priceguides

If you would still like us to get someone sent out, let us know and we'll send you a private message to confirm your account details.

 

Cheers,

Corey C

 

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