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cbrown99
Joining in

2 weeks ago - last edited 2 weeks ago by Moderator

can you cancel my upgrade please.  Remote only received

 

[MOD EDIT: Subject title changed for clarity]

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japitts
Very Insightful Person
Very Insightful Person

2 weeks ago

Your post has been moved to a new thread. It sounds like you've requested a conversion from V6 > TV360 and have received the new remote.

If that's the case, it's almost certainly too late to prevent the migration completing. You'll have a short time to manually instigate the software install before it's run automatically.

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more

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Kath_P
Forum Team
Forum Team

2 weeks ago

Hi cbrown99, 

Thanks for taking the time to contact us via the Community. It's lovely having you on board with us in the Forums. ⭐

We're sorry to hear you're looking to cancel an upgrade. When changing from a V6 box to a 360 box, only a new remote is sent. There will be an upgrade app on your V6 which will renew the software to provide a 360 service. 

If you're no longer wanting to complete the update, you'll need to speak to the team on 150 / 0345 454 1111 for them to get things cancelled for you. 

Let us know if you have any further queries or questions. 

Thanks, 

Kath_P ✨
Forum Team
★ Wishing you & your family a very Merry Christmas and a Happy New Year ★

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