TNT Sports not available on Virgin Go

[kneelsmith]

Hi

I have an issue where I can no longer watch TNT sports on either my Virgin Go app on my phone or via a web browser. Whenever I try to watch TNT sports I get a notification saying 'If you'd like to watch this programme, please call 0800 052 0701 to upgrade your Virgin TV package.'

This has been happening for the last 6 weeks or so. It was working fine before that. I can still access TNT sports on the main TV box, just not remotely. 

I have not recently made a change to my contract or subscription, so can't be that. I have called Virgin Media who say that my account shows I subscribe to TNT sports and there are no blocks on my account or app so they don't know what the problem is. The latest conversation I had with them, they told me I could access TNT sports via the Sky Sports app, but that is not possible. I can access Sky Sports via the Sky Sports app, but no option to watch TNT sports.

I can also watch all other channels on the Virgin Go app, including Sky Movies, just not TNT Sports.

Any ideas?

[Akua_A]

Hi @kneelsmith 

Welcome to our community forums and sorry to hear you are having issues accessing TNT sports outside of your set top box. We can understand the frustration caused. To best look into this, we are sending you a private message. Please keep an eye out for an envelope at the top right corner of your Forum page. Let me know if you have any issues locating this.

Thanks,

[purtdavid]

Hi,

Did you get any response on this as interested too please?

Dave

[GRJ99]

I have the same issue - OK to watch on the TV box but TV Go no longer works for TNT sports on any of my devices - why?? I watch TNT sports on my tablet most of the time so this needs to be resolved please.

[GRJ99]

Just checked and TNT sports 1, 3 & 4 all display a frozen picture but TNT Sports 2 is working??

[kneelsmith]

Still trying to resolve. It has now been passed on to their IT team which will take 3-5 days. I will update if I manage to get anywhere with this