Hi there, Some customers may be experiencing degraded picture and sound quality on Sky Comedy (channel 112) Our support team are aware of the issue and are currently investigating We apologies for any inconvenience this issue may be causing. Best,
We are aware of some confusion around the inclusion of Netflix within some of our bundles. The Netflix Standard Plan is now included in the below bundles sold from 21st March 2022 only Biggest TV bundleBiggest TV Volt BundleUltimate Volt Bundle Pleas...
Hi new customer here.Installation person could not pair my Virgin 360 remote with my TV and advised it might work in the future with a software update.I've since spent a bit of time trying to pair manually myself, and after reading forum posts also t...
Amerzon app reports CS2400 fail. Have power on/off, router, tv box, in Amerzon deregistored device, factory reset tv box. Checked internet connection on virgin tv box reports good high speed.Still getting the same fault message now 48 hours still ...
Daft question, but when scrolling through the TV Guide, is there a button to switch between to the Day/Genre filters at the top of the screen and the TV Guide planner itself?The only way I can find for getting to the filters is scrolling all the way ...
Hi Been new to 360 i just been thought he channels and saw these were locked so put the pin expecting it to pop and say its locked behind a paywall and say the cost etc, but it just accepted the pin and says i have subbed for the evening, i dont ac...
Hi.I am considering upgrading my broadband only to add Mixit TV. I just wanted to check on the set up...Our broadband wall socket is in one corner of the room and the router is on the other side. The engineer installed the wires so they went under th...
I keep finding ways that the TV360 experience is worse than the V6. With the V6 you could fast forward through advert breaks until the next part of the programme started and it would jump back enough to avoid missing any of the programme. The TV360 d...
We recently started seeing these messages and the channel is clearly visible behind the message. It doesn't appear immediately after a channel change but often after a couple of hours.
My 360 box has moved and the cable from the wall box is far too long how do I cut it ?
So for some reason I was given 2 360 boxes rather than one main and a mini. For the last 2 weeks the second box won’t play the recordings, won’t play any apps and won’t play recording from the beginning, it will only play live tv and the bbc app. I’v...
Had 360 box delivered last week since it has been connected I am unable to use my TV remote control or the manual buttons on TV itself when 360 box is turned on... I can not even swap between the box and my fire stick... any advice please?
