Virgin TV 360
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Forum Posts

+++Known Issue+++ Sky Comedy - F010630126

Hi there, Some customers may be experiencing degraded picture and sound quality on Sky Comedy (channel 112) Our support team are aware of the issue and are currently investigating We apologies for any inconvenience this issue may be causing. Best,

ModTeam by Moderator
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Netflix - Bundles and Activation

We are aware of some confusion around the inclusion of Netflix within some of our bundles. The Netflix Standard Plan is now included in the below bundles sold from 21st March 2022 only Biggest TV bundleBiggest TV Volt BundleUltimate Volt Bundle Pleas...

ModTeam by Moderator
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Resolved! Controlling LG 49uh770v TV with Virgin 360

Hi new customer here.Installation person could not pair my Virgin 360 remote with my TV and advised it might work in the future with a software update.I've since spent a bit of time trying to pair manually myself, and after reading forum posts also t...

mc09779 by Tuning in
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Amerzon prime app not working CS2400

Amerzon app reports CS2400 fail.  Have power on/off,  router, tv box, in Amerzon deregistored device, factory reset tv box.  Checked internet connection on virgin tv box reports good high speed.Still getting the same fault message now 48 hours still ...

DaveF56 by Joining in
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Virgin TV 360 (Mixit TV) Set Up

Hi.I am considering upgrading my broadband only to add Mixit TV. I just wanted to check on the set up...Our broadband wall socket is in one corner of the room and the router is on the other side. The engineer installed the wires so they went under th...

Resolved! TV360 vs V6

I keep finding ways that the TV360 experience is worse than the V6. With the V6 you could fast forward through advert breaks until the next part of the programme started and it would jump back enough to avoid missing any of the programme. The TV360 d...

Channel failed message

We recently started seeing these messages and the channel is clearly visible behind the message. It doesn't appear immediately after a channel change but often after a couple of hours. 


Cable too long

My 360 box has moved and the cable from the wall box is far too long how do I cut it ?

NW45 by Joining in
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Second box only playing live tv

So for some reason I was given 2 360 boxes rather than one main and a mini. For the last 2 weeks the second box won’t play the recordings, won’t play any apps and won’t play recording from the beginning, it will only play live tv and the bbc app. I’v...

360 box affecting tv

Had 360 box delivered last week since it has been connected I am unable to use my TV remote control or the manual buttons  on TV itself when 360 box is turned on... I can not even swap between the box and my fire stick... any advice please? 

Tamj27 by Joining in
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