Hello - noisy Arris boxes!

Question

Hello,Could someone from Virgin please help? We had Virgin at my property before and had a Humax box for TV. It was quiet as a mouse.I signed back up recently and got sent a really noisy TV box. It turns out it was an Arris - I requested a replacement but it's still super loud with the fan on all the time and I can hear the constant ticking of the hard drive seeking. It's really distracting and annoying.To make things worse we waited a week for the second box to arrive and all we were sent was a remote control because someone placed the order incorrectly.Does anyone know the process of getting specifically a Humax replacement? I've come to the conclusion is must be this variant of the box and I simply can't live another day with the noise!Thanks in advance,Raz

japitts · Answer

I suspect your only solution will be ask any tech who attends nicely... and hope they have a Humax on their van.I can't imagine the faults staff have any means of specifying.

nodrogd · Answer

You are taking pot luck with whatever the tech has in their van. It sounds like it's a poorly refurbished box. Arris are now making the new V360 boxes as well, so I would just take whatever replacement is offered.

Roger_Gooner · Answer

This is not an inherent fault of the Arris box, I've had one for almost seven years and have no complaint. You just need another replacement box.

fanks4razkin · Answer

Thanks for your comments. It does appear that this is a known issue with these boxes - and I presume I've been sent two of the older ones. I'm unsure what to try next, ai don't really want to waste everyone's time begging for a new box and getting sent the same old junk.

Anyone here from VM who can help me, please?

fanks4razkin · Answer

I'll give them (another) call. Thanks!

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Hello - noisy Arris boxes!

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