Forum Discussion

MarkB33's avatar
MarkB33
Joining in
19 days ago
Solved

Noisy WiFi Pods

I have 3 white WiFi pods situated throughout the house . Over the last fortnight all three have become unbearably noisy . All three sound like there is a mini turbine engine inside preparing to take off . I’ve notice that all 3 have got noticeably hot to touch in comparison to when they were first installed . 

  • MarkB33's avatar
    MarkB33
    15 days ago

    Matter resolved . Eventually got through to customer service who were very helpful . Three of the new upgraded pods were sent to me during the week . Pods were delivered by YODEL yesterday and are up and running . 

  • Adduxi's avatar
    Adduxi
    Very Insightful Person
    19 days ago

    Or a blow out with a tin of compressed air.

  • Kath_P's avatar
    Kath_P
    Forum Team
    15 days ago

    Hi MarkB33, 

    Thanks for taking the time to contact us via the Community. It's lovely having you on board with us in the Forums. ⭐

    We're sorry to hear the pods aren't working as expected. It seems a bit strange that all 3 have the same issue, at the same time. Please turn the pods off and unplug these completely for safety reasons. 

    We're not able to bulk replace pods so the best thing for us to do is arrange an engineer to come and check things over. If the pods are faulty and need replacing, this will be done on a like for like basis. 

    It's worth noting that if there is no fault found with the pods, there would be a charge of £25 for the engineer. 

    I just need to confirm the address to ensure we are booking the visit on the correct account. I have sent you a direct message to allow us to do this with you in a private space. Just click on the little ✉ at the top right-hand side of the page to access your inbox. 😊

    Thanks,

    • MarkB33's avatar
      MarkB33
      Joining in
      15 days ago

      Matter resolved . Eventually got through to customer service who were very helpful . Three of the new upgraded pods were sent to me during the week . Pods were delivered by YODEL yesterday and are up and running . 

      • Kath_P's avatar
        Kath_P
        Forum Team
        13 days ago

        Hi MarkB33, 

        Thanks for taking the time to come back to us in the Community and update us on things. 

        We're really glad to hear that things are resolved for you now. 🤩 If you have any further issues going forward then you know where we are.

        Take care,