Hi,
TV360 box is stuck in a cycle where you turn it on, the 'Welcome' screen is shown followed by a downward arrow filling towards a box for while, reboot and then the same in an endless cycle.
So far I have:
- Left it this way for 48 hours - no change
- Turned the box off, unplugged for 5 min, 10, min, a day, replugged. Same
- As above but holding down the power and '+' buttons (factory reset?) while powering up until welcome screen - Same.
- Swapped the main box for my mini box, everything works on the Mini box using those connections (ethernet and the TV cable), so the connections are fine.
- Using the Mini box validated the connectivity from settings, all good.
- Plugging my TV360 into the mini box cabling in the other room gives the same error, so I am confident the issue is with the box and not any of the connections.
Are there any other techniques I can get to break the box out of this cycle?
Is there an easy way just to get a replacement 360 box dispatched for swap out? I really don't want to have to go through the whole 'book and engineer' scenario if possible - it's just a box swap as far as I can tell.
