on 18-10-2022 19:36
Why cant i use the interactive red button on sky sports to watch the championship games. Never worked.
Answered! Go to Answer
on 19-10-2022 20:26
yeah I know how it's supposed to work. It's not working. Hangs for ages then says unable to tune to channel. It's a very familiar problem. Normally VM have paid attention by now and sorted it, but tonight they seem more interested in telling us that the commentary might not match - which is interesting, but irrelevant if you can't get on to it in the first place.
on 19-10-2022 20:28
Must be an area problem then.
on 19-10-2022 20:34
on 19-10-2022 20:35
seems pressing the info button is the answer....... must have changed some time ago
on 19-10-2022 20:46
Yep that's the answer if it's working. But not if it's not working. Virgin - there is an issue here, a lot of people can't access the red button service at all. A message comes up saying the channel is unavailable after pressing the red button. (nb it's different from people who didn't realise you had to press info after pressing the red button, and it's different from the wrong commentary issue).
on 19-10-2022 20:50
@Briant1 wrote:seems pressing the info button is the answer....... must have changed some time ago
I think it did change some time ago but doesn't jump out at you after you press the red button.
19-10-2022 20:52 - edited 19-10-2022 20:55
@SannyBay4 wrote:Yep that's the answer if it's working. But not if it's not working. Virgin - there is an issue here, a lot of people can't access the red button service at all. A message comes up saying the channel is unavailable after pressing the red button. (nb it's different from people who didn't realise you had to press info after pressing the red button, and it's different from the wrong commentary issue).
Maybe you need to say where you are to help Virgin know where there is a problem.
on 22-10-2022 08:41
Hi there @SannyBay4
Thank you so much for your post and welcome back to the forums.
Are you still experiencing issues with your red button since your last post?
Thank you.
on 23-10-2022 20:50
Hi, thanks for checking. I've not tried the red button since, as it's only relevant when there are football games on in midweek. It didn't start working at all during the match, though.
on 26-10-2022 08:16
Hi SannyBay4,
Thanks for reaching back out, please try when next able and let us know how you get on.
Regards
Paul.