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BBC iPlayer App

icabod
Joining in

on ‎21-11-2021 10:52

When using BBC iPlayer, despite a message saying I only need to sign once, I have to sign in every time I open App. Any ideas !

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4 REPLIES 4

newapollo
Very Insightful Person
Very Insightful Person

on ‎21-11-2021 15:28

I don't have that issue unless the app has recently been updated.

iPlayer was updated to Application version 23.37.5.0 earlier this week and after that I had to sign in again.

Dave
I don't work for Virgin Media.
I'm a Very Insightful Person, I'm here to share knowledge.
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icabod
Joining in
In response to newapollo

on ‎22-11-2021 09:27

I have had this problem since I got the software upgrade. Engineer calling today to sort out this and several other problems. Should have kept the V6 box with no problems

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Sofia_B
Forum Team (Retired)
Forum Team (Retired)
In response to icabod

on ‎24-11-2021 09:31

Hi @icabod. 

 

Welcome to the Community and thanks for your first post, we're happy to have you with us 🙂 

 

I'm sorry to hear you're having issues with your 360 box, I appreciate this is frustrating and we apologise for any inconvenience caused. 

 

Please keep us updated on how the engineer visit goes. 

 

Thanks, 

Sofia
Forum Team



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icabod
Joining in
In response to Sofia_B

on ‎24-11-2021 11:54

all problems sorted after engineer visit. It was a hard disc fault despite customer service stating the hard disc was not faulty

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