Since I have had virgin mobile its been an awful service...i think about six years....now I can't hear people or they sound like they are talking through bubbles. Ditto same for them. I get phone calls but the phone does not ring, instead i get a mis call text message. The phone cuts off while ringing people or I can't connect... or i get no network. it gets very tiring with my family i use whatsapp and have no problems calling through that. My husband is very ill and we have to be in contact with doctors...it gets very difficult getting through and then hearing them or them hearing us. I'm sick of it. We have a really good package because its old. I've a disount of 24 quid and i pay 8 quid and hubby about six and pays 7 ..i have a smart phone he has a nokia..both of us have had three phones while being with virgin...my husbands nokia was bought in dec...mine is about two yrs old...had the same problems throughout...but they are much worst now. I have escalated with 02 ....apparently virgin changed something and we speak to them now...however I can't speak directly to anyone that can look at the problem they have to ring me...they rang me...i never got a phone call....got the text message....guess what they deemed it fixed because ...haha they could not get a hold of me...complained again and still waiting to hear back..I'm thinking about paying giff gaff...but the i heard their backbone was 02 but my daughter has this and she has no problems. (does not live with us). What to do?
