tinaaliceclarke
Tuning in
Joined 5 years ago
User Profile
User Widgets
Contributions
BB or WiFi won't work on my computer.
I've had this problem for a month or more. Finally got someone on the phone.. They did stuff on their end and it seemed to work but I've not been on the computer much due to a broken shoulder... And it's back to connected but not. No emails or websites can be accessed. My laptop was 1600 quid and is a year old it's not my laptop. It's stressful and painful enough right now and I don't need this. Sk6 area. I downloaded vm connect app ran thier sstufff it says it's OK on my phone... Its not OK.424Views0likes2CommentsRe: Why wasnt I ever told about a switchover?
I havent heard about this till i came here to complain about 1/ getting three marking calls to upgrade my virgin package despite saying a firm no and i could not understand what they were saying and he lied saying my package was up, then put me on hold and pretended he could not hear me. 2/ complaining about the mobile service for the third time...there are so many problems I don't have fingers. so i find out about this switch over when i come to the forum .....someone on this thread it was in suspension so not worrying about that for now.....i just want someone to let me get phone calls...and hear the person on the other end.367Views0likes1Commentmobile service has myrid problems
Since I have had virgin mobile its been an awful service...i think about six years....now I can't hear people or they sound like they are talking through bubbles. Ditto same for them. I get phone calls but the phone does not ring, instead i get a mis call text message. The phone cuts off while ringing people or I can't connect... or i get no network. it gets very tiring with my family i use whatsapp and have no problems calling through that. My husband is very ill and we have to be in contact with doctors...it gets very difficult getting through and then hearing them or them hearing us. I'm sick of it. We have a really good package because its old. I've a disount of 24 quid and i pay 8 quid and hubby about six and pays 7 ..i have a smart phone he has a nokia..both of us have had three phones while being with virgin...my husbands nokia was bought in dec...mine is about two yrs old...had the same problems throughout...but they are much worst now. I have escalated with 02 ....apparently virgin changed something and we speak to them now...however I can't speak directly to anyone that can look at the problem they have to ring me...they rang me...i never got a phone call....got the text message....guess what they deemed it fixed because ...haha they could not get a hold of me...complained again and still waiting to hear back..I'm thinking about paying giff gaff...but the i heard their backbone was 02 but my daughter has this and she has no problems. (does not live with us). What to do?307Views0likes2Comments