SIM deactivated

[AngryCustomer91]

Terrible customer service. Phone deactivated as punishment for not fitting new SIM.
Phone and replacement SIM are in different countries so unable to fit.

Virgin killed phone and refuse to reactivate existing SIM.

Customer services refused to send SIM to country where phone is.

Customer services (off-shore) repeatedly lie and hang up mid call. They know that there are no consequences for anything they do as they do not have to give their names (always a bad sign!)

[dommminik]

Hello,

I already got my new SIM card few months ago and it looks that it has been deactivated again.

Can someone please explain whi f****n virgin changes SIM cards every few months?

How can I contact Customer service being abroad and wihtout working mobile?

Thank you.

[Ayisha_B]

I can appreciate this is frustrating however we are unable to activate sims which have already been de-activated. You would have received the new sim as part of our network improvements. As you are abroad, there is very little we can do at this stage I'm afraid. Once you return to the UK, if you have any issues with the new sim we sent, let us know.

Thanks

[dommminik]

The question was: why do you replace SIM cards every 2-3 months?

This makes no sense to me!

[Ayisha_B]

We don't replace sim cards every 2-3 months @dommminik

Thanks

[dommminik]

This is exactly what happened to me.

I received my new SIM card in January  and few days ago it was disactivated!

[Ayisha_B]

We can certainly check the account to find out why however it wouldn't be possible for us to re-activate any deactivated sims.

Please keep an eye out for the purple envelope icon in the top right hand corner of your page for my PM. 

Thanks

[dommminik]

awaiting your PM.

[Ayisha_B]

It's been sent @dommminik 🙂

[dommminik]

got nothing

[Ayisha_B]

@dommminik, Just as a heads up, in future please create your own thread as per the Forum rules. This avoids any confusion. 

Many thanks