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Virgin TV Go - Upgrade

itsnotworking1
Joining in

on ‎05-03-2023 14:47

Virgin TV Go is not allowing any sort of viewing on any device. Keep getting the message "Upgrade, if you'd like to watch this programme please call us to upgrade your package"

We have a V6 TV package and were not informed that TV on the go came at any extra cost. 

Any ideas? 

Thanks. 

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2 REPLIES 2

japitts
Very Insightful Person
Very Insightful Person

on ‎05-03-2023 16:44

Is that on specific channels, or a general one?

Try testing on one of the FTV channels such as ITV or C4 to prove this either way.

Has this worked before?

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more

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Travis_M
Forum Team (Retired)
Forum Team (Retired)

on ‎06-03-2023 16:56

Hi @itsnotworking1 

 

Thanks for posting on our community forum and sorry to hear about the issue with TVGo

 

Are you able to advise on the above from japitts please? Are you able to access any normal TV channels such as ITV?

Travis_M
Forum Team

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