Having to register same device

[Robphim]

My new iPhone keeps having to re register on TV Go app using up the monthly allowance. Have even had 2 other long term registered devices have to re register. This does not appear to be an isolated issue. Phoned Virgin on Tuesday to be told I would get a call back but have heard nothing. 

[Alex_RM]

Hi Robphim,

Thanks for posting and welcome to our community 😊

Sorry to hear you're having some issues with your TV GO, if you're clearing your browser cache and cookies this could be causing the issue.

I've popped you over a private message to get a few details from you, and I can reset your devices.

Alex_Rm