TV on the go
For Virgin TV Go, TV Control, and other mobile TV apps
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Forum Posts

TV Go - Connection showing offline

Hi,  we're aware of an issue that may be affecting some customers using the TV Go app for functions such as the remote control function, or viewing recording whilst on their home network. When trying to do this, TV Go will advise that the set top box...

ModTeam by Moderator
  • 0 replies
  • 3 kudos

TV Go device registration - Google Chrome

You may still be experiencing issues with Google Chrome registering a new device on your TV Go profile each time you use it. This isn't the intended behaviour, for the best experience we recommend not clearing cache/cookies for TV Go after each sessi...

Kev_B by Community Manager (Retired)
  • 187 replies
  • 1 kudos

TV Go Android 'Sorry - we can't play this...

Hello,My Moto G8 Power has stopped playing video on the TV Go app, showing the message 'Sorry - we can't play this at the moment 1', along with spinning circle.I've re-booted, re-installed, cleared cache,de-registered device. Not able to re-register ...

Registering devices

Same issue for me on my laptop using Windows 10 / Google Chrome.  Please can someone contact me and sort it out.  Thanks.

fletch26 by Dialled in
  • 1 replies
  • 0 kudos

TNT or Virgin Media on MacBook not available

I have tried to download the Virgin TV GO app through the website for Mac but when it goes through to the Apple Store it links to the iPhone version and so unavailable. is there a way of downloading Virgin TV Go app for a MacBook or even watching Vir...

Resolved! Available programmes on the GO app

Can some please answer the following questions……1/ I downloaded the Equalizer 3 film to the app whilst at home to watch at work, however when I get to work and go to my Downloads on the app it says it is not available…..why??2/ Why can I not watch A ...

virgin tv go app on pc

hello just wounding if anyone can help my virgin TV go app on my PC was working now its saying cant play at this moment for weeks now 

Virgin TV Go - Maximum Devices Reached

Hi,I received a message stating that I have reached a maximum number of devices that can be registered and is unable to replace until 01/06/2024.I recently removed and re-added my devices at the start of this month due to having this same issue last ...

Ish1K by Joining in
  • 1 replies
  • 0 kudos

Sky sports app

Trying to watch sky sports app football highlights on mobile phone. Saying Authentication error you have made changes to your accountband will need to login again.I have made no changes and logged in and out 3 times. Still the same problem. Any ideas...

KPJMW by Joining in
  • 1 replies
  • 0 kudos

Virgin go

Trying to use Virgin Go on a new laptop running on Windows 11. Can get sound but no video. Virgin Go ok on other devices. Sky Sports is ok on new laptop as well .Is there a general issue?