TV on the go
For Virgin TV Go, TV Control, and other mobile TV apps
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Forum Posts

TV Go - Connection showing offline

Hi,  we're aware of an issue that may be affecting some customers using the TV Go app for functions such as the remote control function, or viewing recording whilst on their home network. When trying to do this, TV Go will advise that the set top box...

ModTeam by Moderator
  • 3727 Views
  • 0 replies
  • 6 kudos

True crime and true crime extra not available

Hithe channels true crime and true crime extra do not work at the moment on the virgin tv go app, it’s only shows Not Available. Sorry we can’t play this at the moment - 1008 please help 

Riia-5 by Joining in
  • 428 Views
  • 8 replies
  • 0 kudos

Virgin Go

Virgin Go has not been working for me for over a month now. Doesn’t work using app on iPhone or iPad. Also doesn’t work from web browser on iMac. All looks ok until I log on. At this point Live TV returns “opps something went wrong please try again l...

dmodave by Joining in
  • 340 Views
  • 4 replies
  • 0 kudos

Never hear back from 3rd line support

Hello, Im now losing all patience with Virgin media. I've had a problem with sky sports where I'm unable to view it via the app or browser. Everytime I contact virgin through phone or whatsapp (since May) I get up to 2nd line support and told they wi...

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timypeg by Tuning in
  • 767 Views
  • 7 replies
  • 0 kudos

Virgin TV Go App asking to register same device every time

I have Virgin TV Go App installed on my Windows 10 laptop which is already a registered device with my virgin account.Every time I try to watch live TV through the APP it asks me to register the same device (i.e. replace a device) - I now have this s...

SvenCol by Joining in
  • 6129 Views
  • 42 replies
  • 1 kudos

TV Go - Can't access programmes

Hi, I can't get on to TV Go, I just keep getting asked to register device and when I do I get another message 'Not Available - sorry we can't play this at the moment. 

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angmclo by On our wavelength
  • 848 Views
  • 18 replies
  • 0 kudos

Resolved! sky sports login

I am trying to access sky sports from a new deviceI open the sky sports app and select Watch Sky SportsIt opens the login page and I select the Virging media option and it comes back "An unknown error has occured"I click on need help and then select ...

jcattell by On our wavelength
  • 3543 Views
  • 13 replies
  • 0 kudos

Virgin TV Go- Maximum Devices Reached

I have seen that this is an issue other people have also experienced and was wondering if it would be possible for this issue to be resolved. When trying to use the app on my phone and laptop, which are the only devices the app is on, it says I have ...

Sorry can’t play at the moment 1102

Hello, currently trying to use Virgin on the go but nothing plays, I just get a message saying sorry we can’t play this at the moment 1102.Any ideas on how to fix this please