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For Virgin TV Go, TV Control, and other mobile TV apps
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Forum Posts

TV Go - Connection showing offline

Hi,  we're aware of an issue that may be affecting some customers using the TV Go app for functions such as the remote control function, or viewing recording whilst on their home network. When trying to do this, TV Go will advise that the set top box...

ModTeam by Moderator
  • 487 Views
  • 0 replies
  • 3 kudos

TV Go device registration - Google Chrome

You may still be experiencing issues with Google Chrome registering a new device on your TV Go profile each time you use it. This isn't the intended behaviour, for the best experience we recommend not clearing cache/cookies for TV Go after each sessi...

Kev_B by Community Manager (Retired)
  • 24860 Views
  • 183 replies
  • 1 kudos

Sky devices limit reached

I keep getting sky devices limit reached but when I sign in to my virgin account it says I have no registered devices for the account. I have tried on multiple devices and tried signing out of them and back in. Can someone help please?

Resolved! problem downloading virgin go tv to laptop

trying to download virgin go tv ap from google play store to my windows 11 laptop with chome browserit will only download to my android iphone . i have a vpn on my laptopvirgin go tv works on my ipad and iphone but i need it on my laptopany solutions...

TV Go TNT Sport

I am not able to watch TNT Sports on my laptop. In particular MotoGP.  When I switch on my laptop (the only one I use) to watch sports I get the message that I cannot add any more devices. Each time I log into my laptop it gets treated as a new devic...

Yorky66 by Joining in
  • 110 Views
  • 1 replies
  • 0 kudos

TVGO app and website jump when trying to watch anything

I have tried on different browsers and via the app on both pc and tablet.Whilst watching every 20 seconds or so there is a brief lag/jump in which the video skips forward a couple of seconds.This started before christmas 2023 and has not been fixed.I...

TNT Sports Extra On Virgin Go

Hi,I am trying to watch a football match that is being broadcast on TNT Sports Extra (i.e. not one of the main TNT 1-4 channels) but am unable to do so using Virgin Go. I understand that while watching on TV you can choose the extra options via the r...

bencrome by Joining in
  • 186 Views
  • 4 replies
  • 0 kudos

Re: Constantly being asked to register my device

I Have the same issue but on my computer same old questions asked , they say is mass or just me well it should not matter address the issue would help why cant someone at virgin media do a test run on there  computer or other device and see and i the...

Coye by On our wavelength
  • 467 Views
  • 12 replies
  • 0 kudos

Error msg - programme blocked due to copyright restrictions

Error message - NOT ALLOWED … Sorry, this programme is blocked on this device due to copyright restriction. Have received this sporadically over the past week and been able to uninstall the app, log on and it rectifies itself. Today, however, despite...

TeensH by Joining in
  • 337 Views
  • 7 replies
  • 0 kudos